Patient Feedback & Complaints
We truly value your experience with our practice. Your feedback helps us maintain high-quality care and continually improve our services. Whether you’d like to share a compliment, suggestion, or concern, we are here to listen.
How to Give Feedback Directly
You can provide feedback in the way that suits you best:
In person: Speak to any member of our team
By phone: (08) 9398 5005
Email: wecare@tandaradental.com.au
We aim to respond to all feedback respectfully and promptly.
External Options If Your Concern Is Unresolved
If you feel your concern has not been addressed fully by our practice, or your feedback relates to matters beyond our control (such as clinical standards, professional conduct or regulatory issues), you can contact the relevant external authorities in Western Australia and Australia.
Health and Disability Services Complaints Office (HaDSCO)
HaDSCO is Western Australia’s independent complaints agency for health and disability services (including dental care). They can investigate concerns about health care quality and safety.
Contact HaDSCO:
📞 Phone: (08) 6551 7600
☎️ Free call (from landlines): 1800 813 583
📧 Email: mail@hadsco.wa.gov.au
📮 Mail: PO Box B61, Perth WA 6838
🏢 Office: Albert Facey House, 469 Wellington St, Perth WA 6000
(Mon–Fri, 8:30 am–4:30 pm)
Dental Board of Australia & AHPRA
Dentists are registered health practitioners under the Australian Health Practitioner Regulation Agency (AHPRA) and the Dental Board of Australia. You can lodge a notification (complaint) with AHPRA if you believe a practitioner’s conduct, performance or health is a concern or if there has been a breach of professional standards.
Contact AHPRA / Dental Board:
📞 1300 419 495 — AHPRA general enquiries and notifications
🌐 https://www.ahpra.gov.au — information and online notification options
Australian Dental Association (ADA)
The ADA is the peak professional body for dentists in Australia and provides advocacy, professional support, and resources for quality dental care. While the ADA does not regulate dentists (that role belongs to AHPRA/Dental Board), they can support member practitioners and patients with general enquiries.
ADA National Contact:
📞 02 8815 3333
📧 contact@ada.org.au
🌐 https://www.ada.org.au
ADA Western Australia Branch (ADAWA):
📍 ADA House, 54–58 Havelock Street, West Perth WA 6005
☎️ (08) 9211 5600
📧 adawa@adawa.com.au
🌐 https://www.adawa.com.au
Commonwealth Privacy & Health Ombudsman
If your concern relates to how a national body (such as AHPRA or ADA) handled your personal or health information, or how your feedback was managed at a federal level, you may contact:
- Office of the Australian Information Commissioner (OAIC) — for privacy concerns: 1300 363 992
- National Health Practitioner Ombudsman & Privacy Commissioner — for complaints about AHPRA’s handling of notifications: 1300 795 265
Your Rights as a Patient
You have the right to:
- Safe, respectful, quality care
- Be heard and have your concerns addressed
- Provide feedback or make a complaint without jeopardising your care
- Access information about your treatment and records
We encourage you to raise any issues promptly so we can work with you to find a solution.
